Incidents reported on status page for Tebex https://status.tebex.io/ https://d1lppblt9t2x15.cloudfront.net/logos/1cb2019f2452ad330df0d4ecb366a0b4.png https://status.tebex.io/ en https://status.tebex.io/ Sat, 10 May 2025 07:34:25 +0000 https://status.tebex.io/#d268e183c70a760b9213f52d282aee082326ccea3c593cceaf82e2215d61d475 Webstores recovered https://status.tebex.io/ Sat, 10 May 2025 07:19:28 +0000 https://status.tebex.io/#d268e183c70a760b9213f52d282aee082326ccea3c593cceaf82e2215d61d475 Webstores went down https://status.tebex.io/incident/511400 Wed, 12 Feb 2025 10:06:00 -0000 https://status.tebex.io/incident/511400#795d82207bbf300af10ea5015364ee0e1a3e2280000c7359d13c0b339aa55055 Steam's OpenID authentication/login system is back online and functioning again. https://status.tebex.io/incident/511400 Wed, 12 Feb 2025 02:01:00 -0000 https://status.tebex.io/incident/511400#ecbbdc027037002b677e87629fe8f98dbaab822055efe5a5048e066b1f6c31db We are aware of an ongoing issue affecting webstores that require customers to authenticate via Steam, resulting in a "Whoops, looks like something went wrong." error upon logging in. Our findings suggest that this originates from Steam and is impacting other platforms also utilising Login With Steam. We are closely monitoring the situation and actively reaching out to Steam for a resolution. https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:35:46 +0000 https://status.tebex.io/incident/503855#b15c4a55d3fa57fe751b7223e179cd0c76dfa7f7cea609e5f52e2b232dd28de8 Maintenance completed https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:35:46 +0000 https://status.tebex.io/incident/503855#b15c4a55d3fa57fe751b7223e179cd0c76dfa7f7cea609e5f52e2b232dd28de8 Maintenance completed https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:35:46 +0000 https://status.tebex.io/incident/503855#b15c4a55d3fa57fe751b7223e179cd0c76dfa7f7cea609e5f52e2b232dd28de8 Maintenance completed https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:35:46 +0000 https://status.tebex.io/incident/503855#b15c4a55d3fa57fe751b7223e179cd0c76dfa7f7cea609e5f52e2b232dd28de8 Maintenance completed https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:35:46 +0000 https://status.tebex.io/incident/503855#b15c4a55d3fa57fe751b7223e179cd0c76dfa7f7cea609e5f52e2b232dd28de8 Maintenance completed https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:35:46 +0000 https://status.tebex.io/incident/503855#b15c4a55d3fa57fe751b7223e179cd0c76dfa7f7cea609e5f52e2b232dd28de8 Maintenance completed https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:35:46 +0000 https://status.tebex.io/incident/503855#b15c4a55d3fa57fe751b7223e179cd0c76dfa7f7cea609e5f52e2b232dd28de8 Maintenance completed https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:35:46 +0000 https://status.tebex.io/incident/503855#b15c4a55d3fa57fe751b7223e179cd0c76dfa7f7cea609e5f52e2b232dd28de8 Maintenance completed https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:35:46 +0000 https://status.tebex.io/incident/503855#b15c4a55d3fa57fe751b7223e179cd0c76dfa7f7cea609e5f52e2b232dd28de8 Maintenance completed https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:30:46 -0000 https://status.tebex.io/incident/503855#37922389523c0adecbd62550127e4c4f49d285243e780c1c53dbf6cbfdfd7690 To enhance the stability and performance of our platform, our Infrastructure team will be carrying out a major database upgrade on Thursday, 30th January at 08:30 UTC. There will be a downtime period, lasting no more than five minutes. During this time, a maintenance page will be displayed, advising visitors to try again shortly. APIs will also respond with 503 status codes. We appreciate your patience and understanding. If you have any questions, please do not hesitate to contact us. https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:30:46 -0000 https://status.tebex.io/incident/503855#37922389523c0adecbd62550127e4c4f49d285243e780c1c53dbf6cbfdfd7690 To enhance the stability and performance of our platform, our Infrastructure team will be carrying out a major database upgrade on Thursday, 30th January at 08:30 UTC. There will be a downtime period, lasting no more than five minutes. During this time, a maintenance page will be displayed, advising visitors to try again shortly. APIs will also respond with 503 status codes. We appreciate your patience and understanding. If you have any questions, please do not hesitate to contact us. https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:30:46 -0000 https://status.tebex.io/incident/503855#37922389523c0adecbd62550127e4c4f49d285243e780c1c53dbf6cbfdfd7690 To enhance the stability and performance of our platform, our Infrastructure team will be carrying out a major database upgrade on Thursday, 30th January at 08:30 UTC. There will be a downtime period, lasting no more than five minutes. During this time, a maintenance page will be displayed, advising visitors to try again shortly. APIs will also respond with 503 status codes. We appreciate your patience and understanding. If you have any questions, please do not hesitate to contact us. https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:30:46 -0000 https://status.tebex.io/incident/503855#37922389523c0adecbd62550127e4c4f49d285243e780c1c53dbf6cbfdfd7690 To enhance the stability and performance of our platform, our Infrastructure team will be carrying out a major database upgrade on Thursday, 30th January at 08:30 UTC. There will be a downtime period, lasting no more than five minutes. During this time, a maintenance page will be displayed, advising visitors to try again shortly. APIs will also respond with 503 status codes. We appreciate your patience and understanding. If you have any questions, please do not hesitate to contact us. https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:30:46 -0000 https://status.tebex.io/incident/503855#37922389523c0adecbd62550127e4c4f49d285243e780c1c53dbf6cbfdfd7690 To enhance the stability and performance of our platform, our Infrastructure team will be carrying out a major database upgrade on Thursday, 30th January at 08:30 UTC. There will be a downtime period, lasting no more than five minutes. During this time, a maintenance page will be displayed, advising visitors to try again shortly. APIs will also respond with 503 status codes. We appreciate your patience and understanding. If you have any questions, please do not hesitate to contact us. https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:30:46 -0000 https://status.tebex.io/incident/503855#37922389523c0adecbd62550127e4c4f49d285243e780c1c53dbf6cbfdfd7690 To enhance the stability and performance of our platform, our Infrastructure team will be carrying out a major database upgrade on Thursday, 30th January at 08:30 UTC. There will be a downtime period, lasting no more than five minutes. During this time, a maintenance page will be displayed, advising visitors to try again shortly. APIs will also respond with 503 status codes. We appreciate your patience and understanding. If you have any questions, please do not hesitate to contact us. https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:30:46 -0000 https://status.tebex.io/incident/503855#37922389523c0adecbd62550127e4c4f49d285243e780c1c53dbf6cbfdfd7690 To enhance the stability and performance of our platform, our Infrastructure team will be carrying out a major database upgrade on Thursday, 30th January at 08:30 UTC. There will be a downtime period, lasting no more than five minutes. During this time, a maintenance page will be displayed, advising visitors to try again shortly. APIs will also respond with 503 status codes. We appreciate your patience and understanding. If you have any questions, please do not hesitate to contact us. https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:30:46 -0000 https://status.tebex.io/incident/503855#37922389523c0adecbd62550127e4c4f49d285243e780c1c53dbf6cbfdfd7690 To enhance the stability and performance of our platform, our Infrastructure team will be carrying out a major database upgrade on Thursday, 30th January at 08:30 UTC. There will be a downtime period, lasting no more than five minutes. During this time, a maintenance page will be displayed, advising visitors to try again shortly. APIs will also respond with 503 status codes. We appreciate your patience and understanding. If you have any questions, please do not hesitate to contact us. https://status.tebex.io/incident/503855 Thu, 30 Jan 2025 08:30:46 -0000 https://status.tebex.io/incident/503855#37922389523c0adecbd62550127e4c4f49d285243e780c1c53dbf6cbfdfd7690 To enhance the stability and performance of our platform, our Infrastructure team will be carrying out a major database upgrade on Thursday, 30th January at 08:30 UTC. There will be a downtime period, lasting no more than five minutes. During this time, a maintenance page will be displayed, advising visitors to try again shortly. APIs will also respond with 503 status codes. We appreciate your patience and understanding. If you have any questions, please do not hesitate to contact us. https://status.tebex.io/incident/344708 Fri, 22 Mar 2024 20:35:00 -0000 https://status.tebex.io/incident/344708#6e0854a1f64496a4b9b1248686d7ecf68fbd1c49d70940d723805062ba6bde1e Due to an unexpected large traffic spike, there was a momentarily slowdown on webstores resulting in some timeout responses to customers. https://status.tebex.io/incident/245958 Tue, 15 Aug 2023 13:25:00 -0000 https://status.tebex.io/incident/245958#5fd202cbe42309d649e05db3d5031860072bf236c676f72866da06e017bbf0ff FiveM login is back online and working properly. https://status.tebex.io/incident/245955 Tue, 15 Aug 2023 13:25:00 -0000 https://status.tebex.io/incident/245955#ae903c2f8f39481bcb9448db9be25b4f036492be06ff04d4ff231362edc4d5a3 Decline rates are at normal levels for the last several hours. We continue to monitor the system closely. If you notice any false positives, please reach out to our customer support and we will investigate as a priority. We apologise for the issues caused by this morning's episode. Acceptance rates are one of the most important aspects of Tebex, and our team are ensuring this doesn't happen again. https://status.tebex.io/incident/245955 Tue, 15 Aug 2023 10:10:00 -0000 https://status.tebex.io/incident/245955#3212507bd97a7e03a2dba0752957e6233588867a3dbf14c3716e53ed343f7026 The elevated decline rates are now stabilising and we're returning to normal. Our team continues to closely monitor potential false positives. We would like to apologise for the issues caused in the last few hours. https://status.tebex.io/incident/245955 Tue, 15 Aug 2023 08:12:00 -0000 https://status.tebex.io/incident/245955#d4acce8d01007d8beb7b042821796430cb55d2497af53eda3545fd7a5014a084 We have identified the cause of the elevated declines and we are resolving the issue. We will continue to provide updates as we know more. https://status.tebex.io/incident/245958 Tue, 15 Aug 2023 06:49:00 -0000 https://status.tebex.io/incident/245958#30016eb2435afe52193e50039a29e9cf680970b70644b0df827aa989e648721e FiveM is currently experiencing issues with its authentication system. This results in customers being unable to log in to webstores. Please note this is out of the control of Tebex, and FiveM is working to resolve this as soon as possible. Please look at their status page for more information: https://status.cfx.re/ https://status.tebex.io/incident/245955 Tue, 15 Aug 2023 06:36:00 -0000 https://status.tebex.io/incident/245955#5fa1a62683b8b370507c0929a3a631cdaab7121692701dbe2d990ceacfec5a91 We are aware of an issue with elevated levels of declined payments occurring. This is caused by an incorrect configuration of one of our risk engines. We are working on resolving this and will update everyone as soon as possible.