Previous incidents
Payment Timeouts
Resolved Dec 13 at 05:35pm GMT
We have implemented measures to mitigate the impact, and payment processing appears to have resumed to normal levels. We are continuing to monitor the situation and will react accordingly.
1 previous update
Global Cloudflare Outage
Resolved Dec 05 at 09:23am GMT
The service disruption caused by the Cloudflare outage has now been resolved.
Webstores and all affected areas of the Tebex platform are fully operational again. Our systems are running normally, and traffic has resumed without errors.
1 previous update
Elevated declined payments
Resolved Nov 22 at 05:25pm GMT
We have implemented a number of adjustments on our side to help minimise the impact of the issue for affected customers. These measures are intended to provide some stability and reduce disruption while the downstream provider continues working to identify and fix the root cause. We will keep monitoring the situation closely and make further improvements where possible.
1 previous update
Cloudflare Service Interruption
Resolved Nov 18 at 01:02pm GMT
We’re currently experiencing service disruption due to an issue with our upstream provider, Cloudflare.
https://www.cloudflarestatus.com/
Some users may see errors, timeouts, or degraded performance when trying to access our services. Our own systems are operating normally; however, traffic routed through Cloudflare may be impacted.
We are monitoring Cloudflare’s status and working to mitigate the impact where possible.
Thank you for your patience and understanding.